Ordering / Shipping FAQS / Returns / Refunds

 

We keep our prices low by purchasing in bulk; thus, all prices on this site, regardless of order size, are considered WHOLESALE. 

Please send a follow-up email or text to 1-901-870-2608 immediately upon placing your order to request a substitute bead color in any Bead Style Option.

Although the standard domestic shipping option states 1 - 7 days, depending on order size and custom specifications, most orders between 1 and 6 lbs. are usually shipped within 1 business day by 1 - 3 day USPS Priority Mail. Larger orders may take longer to prep and are usually shipped UPS Ground. Orders under 1 pound are shipped USPS 1st Class Mail.

Minimum Shipping and Handling Charge is $12. During checkout, you'll see the a $12 Handling Charge and then the PayPal system will add additional charges required to ship your order.

Most RAW MATERIAL and PREPPED SUPPLY orders are shipped within 1 business day as they are prepackaged. Preassembled Bracelets, Gift Bags, and Craft Kits up to 500 quantity can usually be prepared within 24 hours. If you have an URGENT NEED, please call 1-901-870-2608 before placing an order to assure that we can get your order to you by your required date. If we say we can get a rush order out by a certain date, we will get it shipped out to you on schedule.

Overnight delivery service charges are usually considered unreasonable. However, we can ship smaller orders USPS 1 - 2 Day Priority Express Mail Service for around $24 extra . . . billed online after your order is submitted. Online payment of the Express Mail Service charges are requested prior to shipment. Please call with questions regarding this service for Urgent Delivery.

We email a receipt when we ship providing carrier information and a tracking number. We encourage you to sign up for text or email update notifications with the carrier to ensure that your package is not mis-delivered. As soon as you are made aware of a delivery problem, you should contact your local post office immediately.

CURRENT EXCEPTIONS: Current orders received (April 22nd - April 29th) will be processed and shipped after April 29th.

RETURNS and REFUNDS: Please contact us by email or call or text us at 1-901-870-2608 regarding RETURNS. Preassembled Salvation Bracelets, Key Rings, Gift Bags, and Craft Kits are custom-made per order and are non-returnable. Thank you for your understanding.  We will gladly refund or exchange supplies and non-custom orders, less shipping and handling charges and credit card payment processing fees. PayPal does not always credit processing fees when REFUNDS are issued.